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FAQ

HOW DOES THE BOOKING PROCESS WORK? A: WE WILL FIGURE OUT EXACTLY WHAT YOU NEED, PROVIDE AN INVOICE AND REQUEST A DEPOSIT TO BE MADE. FULL PAYMENT MUST BE MADE SEVEN DAYS BEFORE THE EVENT DATE.

WHERE ARE YOU LOCATED/HOW FAR DO YOU TRAVEL? A: WE ARE LOCATED IN PALM BEACH COUNTY. CLIENTS THAT LIVE OUTSIDE OF OUR LOCAL AREA WILL BE ASKED TO PROVIDE A TRAVEL FEE (THIS COVERS GAS, TIME, AND POSSIBLY LODGING OR OTHER TRAVEL EXPENSES DEPENDING ON THE DISTANCE AND THE AMOUNT OF ITEMS WE NEED TO BRING WITH US)

HOW DOES THE MERMAID GET IN OR OUT OF PARTY? A: IN A PERFECT WORLD - THERE IS A PRIVATE ROOM OR SPACE CLOSE TO THE POOL OR PARTY LOCATION WHERE THE MERMAID CAN TRANSFORM. WE CAN USUALLY PROVIDE A CART THAT CAN BE USED TO WHEEL HER IN/OUT ON - OR THEY CAN BE CARRIED BY AN ASSISTANT.

WHAT HAPPENS IF WE NEED TO CANCEL OR POSTPONE OUR EVENT? A: DEPOSITS ARE REFUNDABLE UP UNTIL 7 DAYS PRIOR TO THE EVENT. WITH 7 DAYS NOTICE - ALL ENTERTAINMENT, DECOR & PARTY RENTAL BOOKINGS ARE TRANSFERABLE TO ANOTHER DATE AND ARE DEPENDENT ON AVAILABILITY. IF YOU NEED TO CANCEL YOUR EVENT LESS THAN 7 DAYS BEFORE THE EVENT - THE DEPOSIT WILL BE HELD BUT ALL OTHER MONEY RECEIVED WILL BE REFUNDED.

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